Frequently Asked Questions

Is there really a FREE property management option for North Shore property owners?

Yes there is. PROPFOX's Frontline tier is completely free-including PROPFOX signage, 24/7 tenant answering, and a free property evaluation with value-add ideas. We want to EARN your trust so you will hire us to manage your property.

Is percentage-of-rents fee structure or flat-fee-per-unit structure better?

Most property management companies charge a percentage of the rents for their services, which can lead to conflicts of interest. PROPFOX charges a flat fee per unit fee, so that you know exactly what the fee will be. It just seems unfair that percentage-fee based managers will profit on the investment that the property owners make to increase rents.

Do property managers charge for units that are vacant or not receiving rents?

The argument for percentage based fee structure is that it will incentivise managers to keep the units performing. This may lead to managers placing any tenant in the unit just to keep their fee coming. PROPFOX does not charge for non-performing units, but our sole mission is to add value to your property by keeping excellent, respectful, paying tenants in place.

What is the best way to screen tenants?

The best property managers will check a potential tenants' credit history, criminal record, employment status, rental history and more. PROPFOX is so confident in our screening process that we have a 12 month free replacement guarantee.

I just inherited a property and don't know what to do with it yet — what should I do?

The property still needs to be maintained, secured, and managed while you decide whether to sell, rent, or keep it. PROPFOX'S Estate & Interim Property Management service steps in on a month-to-month basis — no long-term contract required — to handle that in the meantime. When you're ready to make a decision, PROPFOX is already there with full knowledge of the property to help out.